FAQs
Have questions? Find answers below
How do I unlock a bike?
Find a ZestRyde in the app, reserve it if needed and scan the QR code on the bike.
The bike confirms the unlock before your ride begins.
Where can I ride?
ZestRyde operates within designated launch areas and approved riding zones. The app shows you where you can ride and where bikes can be parked.
What happens if the bike doesn't unlock?
If the lock doesn't open and the ride doesn't begin, you aren't charged for a ride that never started.
Where can I park?
Park in an approved ZestRyde parking area shown in the app. This helps keep bikes available and easy for the next rider to find.
Is ZestRyde available in my city?
ZestRyde is launching in focused locations first. We're expanding as more communities and institutions come on board.
How much does a Ryde cost?
Pricing depends on your ZestRyde location and programme. Check the app or your local ZestRyde information for current pricing.
Do I need a helmet?
Follow the safety requirements and guidance applicable to your ZestRyde location.
Why does my organisation need to be involved?
Some ZestRyde locations are private or controlled environments. In those places, your organisation helps make sure the network works properly for the people using it.